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TMA

''Des Systèmes & Des Hommes can handle support and corrective and developmental maintenance for your operational applications (ERP, BI, etc.) so you can devote your energy to the success of your new projects.

''With a quality assurance plan (QAP) and a formal service level agreement (SLA) we guarantee that we will meet our commitments, and oversee the life cycle of your applications, within a managed and transparent budget. 

Management of a TMA contract is built around 4 major phases:

• Initialization

• Implementation of structure
• Initialization of the QAP and SLA
• Validation of monitoring and reporting procedures
• Conducting the inventory
• Initialization of rollback plan

• Transition

• Pilot operational phase
• Adjustments in organization, roles and processes
• QAP update
• Validation of the QAP and SLA

• Operational phase

• Coordination and supervision
• Support
• Application maintenance
• Administration of development platforms

• Reversion

• Duplication of new team
• Document and procedure update
• Drafting of the team skills grid
• Skills transfer

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